Contact Us

Address:   #62 Miamona Close
Ring Road
South Industrial Area
P.O. Box OS784
Accra-Ghana.

Phone:   +233-302-661615
+233-302-678984

Fax:   +233-302-689977

Email:   info@electrometer.com.gh

Website:   www.electrometer.com.gh

Network:      
   
   

Locate Us

Help & Support

Common Problems

Here are some common problems and solutions with some of our devices.


Ecash1

Problem 1: Error 6
Solution: Wipe dust off smart card. If the problem persists Change customer card. If the error still appears after the customer card has been changed, have the meter replaced.

Contact Ghana Electrometer for any other issues

Ecash2

Problem 1: Blank screen
Solution: Meter should be changed.

Problem 2: Faulty Battery (Error 1)
Solution: Replace the Battery.

Problem 3: Faulty Relay(Error 9)
Solution: (1.) use optical to close relay (2.) rectify all other error e.g error 4, 3, and 6

Problem 4: Body Cover Open (Error 2)
Solution: Use optical device to clear the error on the meter. If the problem persist change the meter.

Problem 5: Terminal Cover Open (Error 3)
Solution: Use optical device to clear the error on the meter. If the problem persist change the meter.

Problem 6: Card Reader error (Error 10)
Solution: Use blank card to check the Read/write device in the User Interface Unit. If Error 12 appears, have the customer card replaced for the same User Interface. If Error 10 still persists, have the User Interface Unit replaced.

Ecash3

Problem 1: Blank screen
Solution: Meter should be changed

Problem 2: No power
Solution: Meter should be changed.

Problem 3: Faulty relay(relay diagram keeps appearing)
Solution: Use relay check card to test the relay. If problem persists change the meter.

Problem 4: Faulty Battery( battery symbol appears)
Solution: Replace the Battery

Problem 5: Bad 919( date and time)
Solution: Recreate the expired parameter card.

Smart G

Problem 1: Bad 919( date and time)
Solution: Recreate the expired parameter card.

Credit Meter

Contact Ghana Electrometer for any issues regarding the Credit Meters (Electronic and Electro-Mechanical).

Specific Problems

If the solution to your problem is not found in the section above, please fill out the form below with the details of your specific problem.



Device:
 
Description:
 
Full Name:
 
Phone No.:
 
Email:
 
Location:
 
8 + 6 =?