Contact Us

Address:   #62 Miamona Close
Ring Road
South Industrial Area
P.O. Box OS784

Phone:   +233-302-661615

Fax:   +233-302-689977




Locate Us

Customer Service

For us at GEM, our customers are the first priority. That is why our services start with the customer. Our customer needs assessment service includes the following:

  • Analysis of customer challenges
  • Analysis of customer resources
  • Analysis of current customer systems
  • Consumer survey
  • Solution feasible study
  • Solution design
  • Project finance

Pre Installation Services

Our trained and certified technicians also support customers with the following services:

  • Site surveys
  • Training of personnel
  • Consumer awareness campaigns


The following services are carried out at the projects implementation stage:

  • Meter installation
  • Management of smart card software for prepayment system
  • Interfacing with existing systems
  • Supply of smart card for prepayment system
  • Supply of disposable cards for recharging vending stations

After Sales Service

Because our customers matter a lot to us, we support them with the after sale services below:

  • Software/ Database Upgrades
  • Meter Firmware Upgrades
  • Meter Hardware Upgrades
  • Training of Specialists
  • Communication Network Upgrades